Return and refund policy
At My GCWS, customer satisfaction is important to us. Please review the following policy regarding returns, refunds, and exchanges.
Return Eligibility
Eligible physical products may be returned within 14 calendar days of delivery if:
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The item is unused
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The item is in original condition
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Original tags and packaging are included
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Proof of purchase is provided
Returns requested after the return period may not be accepted.
Non-Returnable Items
The following items are non-refundable and non-returnable unless defective or damaged:
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Digital downloads
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E-books
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Journals with writing or use
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Personalized or custom-made products
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Gift cards
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Clearance or final sale items
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Hygiene or self-care products
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Opened wellness items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
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Contact us within 5 days of delivery
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Include order number
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Provide photographs of the item and packaging
We may offer:
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Replacement
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Store credit
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Refund
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Exchange
Refund Process
Approved refunds are issued to the original payment method.
Refund processing times may vary depending on:
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Financial institution
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Payment provider
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Processing times
Typical refund timeframe:
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5–10 business days after approval
Shipping costs are generally non-refundable unless caused by seller error.
Exchanges
Exchanges may be offered based on inventory availability.
Customers requesting exchanges may be responsible for shipping costs unless the exchange is due to an error or defective item.
Return Shipping
Customers are responsible for return shipping costs unless:
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The wrong item was shipped
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The product arrived damaged
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The product is defective
We recommend using tracked shipping services for returns.
Refused or Undeliverable Packages
Orders returned due to:
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Incorrect address
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Refused delivery
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Failure to retrieve package
may be subject to:
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Restocking fees
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Reshipping fees
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Partial refunds